Product support
API Token Migration Auditor support
Because the product is browser-only, support can help with the app and parser but cannot see your files or in-memory analysis remotely.
Support contact: support@tcym.jp
How to contact us
Include the app version (`0.1.0`), browser and operating system, a short description, and reproducible steps. Remove customer names, tokens, OAuth secrets, passwords, raw URLs with query values, source CSVs, and other confidential data.
Quick troubleshooting
- Confirm the file is a CSV and is within Zendesk's documented Usage Report limit.
- Confirm `Timestamp`, `Token identifier`, `Method`, and `URL` are present. The official `User ID & email` column is optional for parsing.
- Unknown additional columns can remain; missing or duplicated required/recognized columns must be corrected in the source report.
- If an endpoint or scope is Unknown/Partial, review the linked current Zendesk API reference and the integration manually.
Privacy
Files stay in the browser and are not uploaded by the product. Refreshing or closing the app clears the in-memory analysis. Saved source and export files remain the user's responsibility. See the product privacy notice.
日本語のサポート
ブラウザ、OS、バージョン、再現手順を添えて support@tcym.jp までご連絡ください。API Token、OAuth secret、パスワード、顧客CSV、query付きraw URLは送らないでください。ファイルはブラウザ外へアップロードされません。